Monday, October 31, 2022

Bengaluru launches QR train ticketing service on WhatsApp

WhatsApp users in the city of Bengaluru can now use the instant messaging app to purchase train tickets and recharge their travel passes, the Meta-owned platform said Monday in what it described as “the first-ever QR ticketing service” for its app.

WhatsApp and Bangalore Metro Rail Corporation (BMRC) said they have partnered to launch a WhatsApp chatbot-based QR ticketing service for the city’s rapid transit system named Namma Metro.

Available in English and Kannada, the chatbot allows commuters to purchase their single-journey transit tickets, recharge metro travel pass, check updated fare tables and view transit timetable. Commuters need to send ‘Hi’ to the phone number +918105556677 to initiate their interactions with the chatbot.

WhatsApp

“This is yet another great example of how organizations across sectors, from the largest transportation service to the smallest retail business, can transform their customers’ experience using the WhatsApp Platform,” said Abhijit Bose, Head of WhatsApp India, in a prepared statement.

WhatsApp users can make payments for their tickets and recharges using UPI after choosing their travel details on the app. The QR ticket, once generated, can be scanned at the terminal for contactless entry and exit.

“It is a proud moment for us as BMRCL becomes the first transit service globally to launch QR ticketing service on WhatsApp,” said A.S. Shankar, Executive Director (O&M), BMRC, in a statement.

WhatsApp considers India as its biggest market globally, with more than 400 million users. Earlier this year, the Meta-owned messaging service also got the approval to extend its UPI-powered payments service to 100 million users in the country after a series of delays and setbacks.

Bengaluru launches QR train ticketing service on WhatsApp by Jagmeet Singh originally published on TechCrunch



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Xiaomi 13 Pro to match 12S Ultra's main camera

December is just around the corner, which in turn means that Xiaomi is about to release its next flagship series. Naturally, rumors start to pile up and the latest one is all about the Xiaomi 13 Pro and most of its specs. Xiaomi 13 Pro- 6.7" E6 2K LTPO- Qualcomm Snapdragon 8 Gen 2- 8/12GB RAM- 128/256/512GB storage- Rear Cam: 50MP (1" IMX989) + 50MP (UW) + 50MP (Tele)- Front Cam: 32MP- Android 13, MIUI 14*- 4,800mAh battery, 120W fast charging- Surge C2, P2 chip- Leica color science— Yogesh Brar (@heyitsyogesh) October 31, 2022 Perhaps the most interesting bit about this report is the...



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Sunday, October 30, 2022

vivo X Fold hands-on review

vivo hosted its first-ever Tech Day event in India recently at the National Stadium, New Delhi, where it talked about 5G, its collaboration with ZEISS for the X80 series, and the V1+ imaging chip. The company also showcased pattern-creating and dual-color changing design technologies that haven't been launched in the market yet. While not quite new, one of the devices at the vivo Tech Day was the vivo X Fold, which was unveiled in April and is still only available in China. We had the chance to attend the event and spend some time with the vivo X Fold, so here are some impressions of vivo's...



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Remote work is here to stay. Here’s how to manage your staff from afar

Over the last two and a half years, remote and hybrid working has become the norm — a majority of employed Americans have the option of working from home for all or part of the week, and 87% of workers who were offered remote work embraced the opportunity heartily.

While some companies are pushing for a return to the office, today’s strapped labor market is giving employees more power to push back for remote, or at least flexible, jobs. This isn’t just a pandemic response anymore — it’s a way of life, and it has the potential to make some businesses better. People who work from home have been reporting an uptick in their productivity levels without the distractions that come with an office — Oh, it’s Beth’s birthday. Cupcakes in the kitchen! 

But both employers and employees have reported some downsides to remote work. Isolation can make people feel lonely and disconnected, leading to mental health issues. Learning and collaboration have taken a hit without the human element of being in the same room. And it can be difficult to create and maintain a company culture remotely.

Luckily, some seriously smart people have thought hard about how to address these challenges and make it work. We put a few of them onstage last week at TechCrunch Disrupt, and while you can watch the whole video, here are some of their best insights.

Be hyper-intentional when coming together IRL

Two and a half years into the pandemic, people are “actually clamoring to spend more time together,” said Adriana Roche, chief people officer at Mural, during a panel discussion at Disrupt.

Ironically, one of the main solutions to the woes of remote work is finding ways to bring staff together IRL. That might mean a couple of times per week in the office if everyone lives in the same city, but if the team is fully remote, companies have to be more intentional with how they plan monthly or quarterly off-sites.

Remote work is here to stay. Here’s how to manage your staff from afar by Rebecca Bellan originally published on TechCrunch



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Weekly deals: the best smartphone and smart watch deals from around the world

A lot has happened in the last couple of years and it has made the market more price sensitive, so finding a good deal is more important than ever. And while we can’t help you navigate the housing market, we can help you find a cool new phone on the cheap. Below are the best deals that we have found this week. If you want more, you can check out our Daily deals page, which is kept up to date and offers info like a price history so that you can see whether something is a true discount or just the price fluctuating up and down. The at-a-glance info we have compiled below has quick links to...



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3 founders discuss how to navigate the nuances of early-stage fundraising

Fundraising isn’t a monolithic event but rather a series of meetings and pleasantries, each with their own vibe and nuance. Yet many pieces of fundraising advice to founders paint the process with a broad brush.

We heard from three founders at TechCrunch Disrupt last week: Amanda DoAmaral, co-founder and CEO of Fiveable; Arman Hezarkhani, founder of Parthean; and Sarah Du, co-founder of Alloy Automation, each of whom has raised in the extreme highs and lows of last 18 months. They spoke about navigating the process, what worked (and what didn’t) and how to customize your pitch to navigate the many subtleties of fundraising.

For DoAmaral, it was important to spend time researching which investors may actually back her company. She said she’s had investors take meetings with her due to a warm intro despite having no actual intention to invest.

“My co-founder and I got in a car and drove down to Tennessee thinking we’re gonna get this check. And this guy didn’t even trust me to like, be an attendee at this event. They’re not writing the check,” DoAmaral recalled. “People are not going to take me seriously if they’re not going to see me as someone that is their equal at all.”

Du added that performing due diligence on potential backers beforehand is helpful, not only to find out whether they might actually invest in the company, but also if they will be good to work with. This is especially true for founders raising at the early stages who are looking at a long relationship ahead.

3 founders discuss how to navigate the nuances of early-stage fundraising by Rebecca Szkutak originally published on TechCrunch



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Week 43 in review: Redmi Note 12 series debuts, Galaxy S22 gets One UI 5

Another week down, let's recap. The Redmi Note 12 series was the biggest story this week. It features the Redmi Note 12, the Redmi Note 12 Pro, the Redmi Note 12 Pro+, and the Redmi Note 12 Explorer. The 12 Pro, Pro+ and Explorer all pack MediaTek Dimensity 1080 chips, while the vanilla 12 relies on a Snapdragon 4 Gen 1. All four have 6.67-inch 120Hz AMOLED displays. All four except the Explorer have 5,000mAh batteries. Charging varies between phones, the 12 supports 33W, the 12 Pro 67W, the Pro+ 120W, while the Explorer recharges its 4,300mAh battery in just 9 minutes (advertised) at...



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Flashback: Firefox OS burns down, KaiOS rises from the ashes

The browser wars of the 90s and 2000s saw the dominant player - Microsoft's Internet Explorer - locked in a David and Goliath battle against Firefox, an open-source browser that was spun off from work at Netscape. A decade later another software war began - Microsoft was involved again with Windows Mobile, but the Goliath in this case was Symbian lead by Nokia. You should be familiar with the two Davids that took it on - Apple's iPhone and Google's Android project. However, today's story is about Firefox OS, which was developed by Mozilla, the same community that had been working on the...



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Saturday, October 29, 2022

IDC: Vivo secures the top spot in Chinese smartphone market for Q3 2022

The Chinese smartphone market is the biggest one in the world and according to IDathe steady decline trend continues throughout Q3 this year. Total shipments fell 11% year-over-year with 71.3 million units sold. However, the premium segment sees a modest 1.9% increase for the same period, taking a 22.4% share. The top five companies selling smartphones in the country are vivo, Honor, Oppo, Apple and Xiaomi. As you can see, Apple is the only non-Chinese company on the list. But despite vivo's impressive performance, the company's sales are down more than 20% year-over-year. Vivo's...



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Should early-stage startups join in on the cloud marketplace fun?

Welcome to The TechCrunch Exchange, a weekly startups-and-markets newsletter. It’s inspired by the daily TechCrunch+ column where it gets its name. Want it in your inbox every Saturday? Sign up here.

From the future of cloud management to cloud spend in the age of machine learning, our latest cloud investor survey has given me lots of food for thought. It once again came to mind when I read a new report on cloud marketplaces. These have consolidated as a new revenue avenue, but is it ever too early for startups to go that route? Let’s look into it. — Anna

Where the money’s at

The sky’s the limit for the cloud market. If Alphabet’s earnings missed expectations in Q3, it is certainly not because of Google Cloud, whose revenue grew 37.64% year on year last quarter, from $4.990 billion to $6.868 billion. Meanwhile, Microsoft’s “Azure and other cloud services” grew 35%.

One of the key factors that make cloud revenue resilient even in a more morose macroeconomic context is committed spend. This creates tailwinds not just for AWS and its competitors, but also for independent software vendors selling through their marketplaces.

Should early-stage startups join in on the cloud marketplace fun? by Anna Heim originally published on TechCrunch



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Let’s check in on community-focused startups

Over the past few years, community has been a buzzword for tech startups looking to sell a product or service based on their definition of a useful network. The pandemic stress-tested these business models, with some companies seeing that consumers weren’t willing to pay fees in exchange for advice they could find on Twitter, while others realized that focusing on a target user was more important than finding the biggest total addressable market possible.

It’s part of the reason I had so much fun interviewing founders from Clubhouse and Chief last week at TechCrunch Disrupt. I spoke to the founders of these companies to understand how they’ve evolved to deal with a bewildering new normal, and while a social audio app and a private membership community for women in leadership are quite different in strategy, they shared the same vibe: Less is more.

Clubhouse’s product-market fit

Paul Davison, Clubhouse co-founder and CEO, was fast to address what others described as Clubhouse’s fall from grace. He said that the app’s early hype saw it grow 10x in users month over month, a boom that broke a lot of the underlying infrastructure of the app. For months, he said, people had a bad experience on the app because of tech issues and the inability to find a room that matched their interests.

Let’s check in on community-focused startups by Natasha Mascarenhas originally published on TechCrunch



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Realme 10 officially confirmed to have Helio G99 at the helm

The Realme 10 is coming soon, and Realme has announced that the smartphone will be powered by MediaTek's Helio G99 SoC, corroborating rumors of the Realme 10 (4G model) having the Helio G99 chip at the helm. Realme hasn't divulged anything else about the Realme 10 yet, but the 10 series is expected to include the Realme 10 4G (RMX3630), Realme 10 5G (RMX3663), and Realme 10 Pro+ (RMX3687). 📢 Shout out to the upcoming #realme10 that powered by the best-in-class G99 chipset! Describe your excitement with one emoji below ⬇️ pic.twitter.com/0FxRetukYW— realme (@realmeglobal) October 28,...



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Samsung soon to release One UI 5.0 for Galaxy S21 FE

Samsung already released a stable version of One UI 5.0 based on Android 13 for most of its flagship phones, including the Galaxy S22 series, so it's only natural for the Galaxy S21 FE to get its fair share of software improvements. Not that anyone doubted that. Sure, the Galaxy S21 FE users didn't get the chance to try out the new software in beta testing, but Samsung has been working behind closed doors for a while now. Traces of the Galaxy S21 FE future One UI 5.0 build based on Android 13 were found on Samsung's servers and some suggest that the update itself would be released...



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vivo X90 to debut a new sensor in its portrait camera, to use 1" IMX989 for main cam

Earlier this week the biggest Chinese phonemaker vivo announced some details about the X90 series cameras or should we say “bragged about”. The company touted multiple improvements developed by itself and its partner Zeiss, but it mostly kept concrete details under wraps. It did share camera samples for us to gawk at, however. Now an insider revealed to us with some details about the X90 camera system. The details are incomplete, e.g. there is nothing on the ultra wide camera, but they do include specifics about the other image sensors. Also note that the difference in configurations...



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Nokia G60 launching soon in India

The Nokia G60 unveiled last month will launch soon in India, announced Nokia's Indian branch on Twitter. Nokia hasn't revealed the G60's Indian pricing and availability details yet, but the smartphone's already listed on its official Indian website with just one memory configuration - 6GB RAM and 128GB storage. However, it will have two color options - Black and Ice. Nokia G60 The rest of the Nokia G60's specs include the Snapdragon 695 SoC, 6.58" 120Hz FullHD+ LCD, and a 4,500 mAh battery with 20W charging. The smartphone runs Android 12 out of the box and comes with the...



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Friday, October 28, 2022

Twilio hack investigation reveals second breach, as the number of affected customers rises

U.S. messaging giant Twilio confirmed it was hit by a second breach in June that saw cybercriminals access customer contact information.

Confirmation of the second breach — carried out by the same “0ktapus” hackers that compromised Twilio again in August — was buried in an update to a lengthy incident report that Twilio concluded on Thursday.

Twilio said the “brief security incident,” which occurred on June 29, saw the same attackers socially engineer an employee through voice phishing, a tactic whereby hackers make fraudulent phone calls impersonating the company’s IT department in an effort to trick employees into handing over sensitive information. In this case, the Twilio employee provided their corporate credentials, enabling the attacker to access customer contact information for a “limited number” of customers.

“The threat actor’s access was identified and eradicated within 12 hours,” Twilio said in its update, adding that customers whose information was impacted by the June Incident were notified on July 2.

When asked by TechCrunch, Twilio spokesperson Laurelle Remzi declined to confirm the exact number of customers impacted by the June breach and declined to share a copy of the notice that the company claims to have sent to those affected. Remzi also declined to say why Twilio has only just disclosed the incident.

Twilio also confirmed in its update that the hackers behind the August breach accessed the data of 209 customers, an increase from 163 customers it shared on August 24. Twilio has not named any of its impacted customers, but some — like encrypted messaging app Signal — have notified users that they were affected by Twilio’s breach. The attackers also compromised the accounts of 93 Authy users, Twilio’s two-factor authentication app it acquired in 2015.

“There is no evidence that the malicious actors accessed Twilio customers’ console account credentials, authentication tokens, or API keys,” Twilio said about the attackers, which maintained access to Twilio’s internal environment for two days between August 7 and August 9, the company confirmed.

The Twilio breach is part of a wider campaign from a threat actor tracked as “0ktapus,” which targeted at least 130 organizations, including Mailchimp and Cloudflare. But Cloudflare said the attackers failed to compromise its network after having their attempts blocked by phishing-resistant hardware security keys.

As part of its efforts to mitigate the efficacy of similar attacks in the future, Twilio has announced that it will also roll out hardware security keys to all employees. Twilio declined to comment on its rollout timeline. The company says it also plans to implement additional layers of control within its VPN, remove and limit certain functionality within specific administrative tooling, and increase the refresh frequency of tokens for Okta-integrated applications.

Twilio hack investigation reveals second breach, as the number of affected customers rises by Carly Page originally published on TechCrunch



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Twitter will be delisted from the New York Stock Exchange on November 8

Twitter’s stock will be delisted from the New York Stock Exchange and become a private company on November 8, according to a new filing with the U.S. Securities and Exchange Commission. This comes a day after Elon Musk completed the company’s takeover after a lengthy ordeal.

“The New York Stock Exchange hereby notifies the SEC of its intention to remove the entire class of the stated securities from listing and registration on the Exchange at the opening of business on November 08, 2022, pursuant to the provisions of Rule 12d2-2 (a),” the filing reads.

It also indicated that the merger between Twitter and Musk’s subsidiary X Holdings II, Inc was complete.

“The merger between Twitter, Inc. and X Holdings II, Inc., a wholly owned subsidiary of X Holdings I, Inc., wholly owned by Elon R. Musk became effective on October 27, 2022. Each share of Twitter, Inc. Common Stock was exchanged for USD 54.20 in cash, without interest and less any applicable withholding taxes. The Exchange also notifies the Securities and Exchange Commission that as a result of the above-indicated conditions this security was suspended from trading before market open on October 28, 2022.”

At the time of writing, Twitter’s stock was trading at $53.70 — slightly lower than Musk’s buying price of $54.20.

The story is developing…

Twitter will be delisted from the New York Stock Exchange on November 8 by Ivan Mehta originally published on TechCrunch



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Omdia: global smartphone market down in Q3, but Apple grows

In the latest report on the global market in Q3, Omdia's numbers echo Canalys - shipments are better than in Q2 but worse than Q3 2021. In Q3, the market recorded a modest 2.5% increase over Q2 but a 7.6% decrease year over year. Samsung retained its top spot with a total of 64.1m units shipped - a 3% improvement over Q2 but a 7.4% dip compared to the same period last year. Apple was in second with 52.2m iPhones shipped - a modest 2.6% improvement on last year. Huawei was the only other maker that didn't suffer a decrease in shipments YoY. Chinese makers were hit the hardest....



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Canalys: Q3 worldwide smartphone shipments declined by 9%

Global smartphone shipments for the July – September period totaled 297.8 million units according to the latest Canalys Smartphone Analysis report. The figure represents a 9% decline compared to Q3 2021 (325.6 million shipments) and is the third consecutive quarter of declining smartphone shipments. Q3 Smartphone shipments in Europe and Asia Pacific outperformed other regions with improved demand seen in India, Indonesia and the Philippines. Despite the market trends, the premium segment saw strong demand for Apple and Samsung flagships while demand for mid and entry-level devices was...



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Europe schools Elon Musk that Twitter’s wings are already clipped

And so the it begins… Elon Musk has only been owner of Twitter for a few hours but he’s already earned himself a schooling from the European Union in response to his suggestive “the bird is freed” tweet.

(For those not obsessively online, Musk means “freed” as in speech, and “bird” as in Twitter.)

The European Commission’s internet market commissioner, Thierry Breton — who is fairly obsessively online himself — quickly tweeted back at Musk, offering a passive-aggressive emoji wave greeting, following by a further punch: “In Europe, the bird will fly by our [EU flag emoji] rules. #DSA”

DSA is a reference to the Digital Services Act — aka, the bloc’s newly minted reboot of ecommerce and digital services rules which intends to drive accountability on Internet businesses by laying out governance expectations for how they handle societal risks like illegal speech.

So Breton is warning Musk that his platform must abide by European rules — ergo the bird’s freedom is relative.

The EU commissioner has also brought receipts: Linking to his earlier trip to see Musk when he extracted an awkward ‘thumbs up’ from the Tesla CEO for Europe’s approach to digital regulation.

“That’s what he said,” wrote Breton in a pithy reminder now.

The immediate fear for Twitter users — and a watchful concern for European regulators — is that Musk’s ownership of the modest-sized speech platform (which nonetheless punches far above its weight in political and media influence terms) will usher in a new era of toxicity for global discourse if he tosses out a civilized rulebook and opts to let all speech rip on Twitter, giving a free pass for hateful and abusive tweets to flow, supercharging divisive and damaging conspiracy theories and being a friend to violence-inciting bullies everywhere (Musk has signalled he’d give Donald Trump his Twitter bully-pulpit back, for instance).

This is not an academic fear. Musk has already sacked a number of senior execs including former Twitter CEO, Parag Agrawal, and former head of legal policy, trust and safety Vijaya Gadde, per reports.

Gadde’s sacking is particularly concerning as it could signal the start of an intentional ripping out of internal checks and balances and a dismantling of Twitter’s whole painstakingly constructed approach to trust and safety — which took years to build up and dig the platform out of the worst depths/totally toxic swamp enabled by earlier Twitter leaders having a hopelessly reductive philosophy of ‘the tweets must flow’.

The risk, therefore, is of Twitter being set back at nazi ground zero double quick.

The shitposting billionaire that’s now in charge of the platform also recently joked (?) about sacking 75% of Twitter staff, before claiming to have rowed back on that particular slash and burn plan. (‘Worst boss ever: Lolz! Just kidding!’)

But it’s anyone’s guess what Musk will actually do now he has his hands on Twitter’s steering wheel. (And mass sackings would certainly be one way to indirectly dismantle vital content checks and balances by starving the community-minded function of the necessary resource to keep the most toxic speech in check.)

But, well, like everything that Musk touches, it’s complicated.

Prior to the deal closing, he not only gave the EU’s rules an apparent thumbs up (assuming he had the vaguest idea what he was actually agreeing with) — he also claimed he would respect all legal requirements, vis-a-vis speech on Twitter, everywhere around the world.

It’s a claim that’s extremely complicated in itself as it suggests his ‘freeing of the bird’ could also require him to (at least) region-lock the bird in sound-proof cages if — for e.g. — an autocratic regime demands he censor specific expressions of political dissent and can undemocratically pass a law requiring same…

One thing is clear: Musk’s freedom to do what he likes with Twitter is already relative and will only shrink from here on in as hard realities (and the potential for hefty fines) bite the bird.

A spokesman for Breton declined to comment on whether the Commission has concerns that Musk’s Twitter will breach the DSA when the regulation starts applying from next year. However an EU source expressed confidence that, in Europe at least, Musk’s wings are already as good as clipped.

“With the EU Digital Services Act, the time of big online platforms behaving like they are ‘too big to care’ is coming to an end. The DSA sets clear, harmonised obligations for platforms – proportionate to size, impact and risk,” the source told us.

“Europe is open — but on our conditions. Anyone who wants to benefit from the European market will have to fulfil our rules, including on moderation, open algorithms, freedom of speech, transparency, hate speech, revenge porn and harassment.

“The Commission will supervise very large platforms, including the possibility to impose effective and dissuasive sanctions of up to 6% of global turnover or even a ban on operating in the EU single market in case of repeated serious breaches.”

For more on Musk’s international regulatory challenges, check out our earlier report.

Europe schools Elon Musk that Twitter’s wings are already clipped by Natasha Lomas originally published on TechCrunch



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Galaxy S23 Ultra to have better telephoto camera image quality

It has been somewhat clear now that the Samsung Galaxy S23 Ultra will mostly retain the same zoom cameras as its predecessor - a 3x and 10x periscope. So we mostly expected similar image quality, but according to popular tipster Ice universe, the Galaxy S23 Ultra will shoot much better telephoto images. Citing improvements in color and "some AI algorithms", he believes Samsung has made strides in image quality. Earlier he made similar claims about the Galaxy S23 Ultra's new 200MP wide camera. Sensor size and readout speed are big contributors to image quality, but computational...



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Thursday, October 27, 2022

Samsung reports record revenue but 24% decline in profit in Q3

Samsung posted its Q3 earnings report today, and the numbers revealed the most revenue ever recorded for this three-month period. At KRW 76.78 trillion ($54 billion) it is 4% higher, compared with last year. The operating profit was not great though. The company made KRW10.85 trillion ($7.6 billion) between July and September, which is 23% less than in Q2, and 26% lower than in Q3 2021. The Mobile Experience business posted solid profitability, driven by the good sales of foldables such as Galaxy Z Flip4 and Galaxy Z Fold4, as well as the new wearables Galaxy Watch5 series and the...



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Accel backs startup offering ‘Amazon-grade’ commerce engine to online sellers around the world

Accel has backed a startup named Mason based in India and the U.S. that has built a commerce engine for sellers around the world to help them sell products online without paying the exorbitant ‘Amazon tax.’

The California-based startup, which has its R&D headquarters in Bengaluru, is claimed to allow sellers to have their D2C storefront ready with a 50% uplift in their margins from day one. It offers a no-code, plug-and-play solution to let sellers offer products online without requiring a large engineering team.

Founded by Barada Sahu and Kausambi Manjita in 2020, Mason claims to have more than 1,000 customers and powers over 8,000 brands worldwide. While North America has been one of the strongest markets for the startup, it also serves clients in Singapore, Southeast Asia, Japan and India.

“People are stuck with having forced to sell on Amazon. Ideally, as a brand, you want your own presence, but you’re unable to do that because it’s very hard. It almost feels like a technology problem,” Manjita said in an interview with TechCrunch.

Mason product dashboard

Mason’s product dashboard

Sahu and Manjita decided to build their offering for online stores while working at Walmart-owned Myntra. While developing a custom engine at the fashion e-commerce company, the duo realized the need for bespoke store engines to run online stores selling various products successfully. That brought Mason to its reality.

Manjita is heading Mason’s product and customer experience, while Sahu looks after its revenues and growth.

The startup is aimed at small and medium businesses that already sell products online but are looking to upgrade their stores. Although Amazon can help in such cases, Sahu and Manjita say the commission charged by the e-commerce giant restricts entrepreneurs’ earnings.

Manson charges 1% of its customers’ total sales to offer its platform. But it is significantly less than the 30% charge Amazon puts on every sale through its platform, Sahu said.

By switching to Mason, Manjita said that a store improves average order value by 23% in 30 days and improves its session time by 17% and sell-through by 35% in 60 days.

In addition to its flagship commerce engine, Mason offers a Shopify plugin called ModeMagic. It is designed for brands getting started and basically deep diving into the Shopify ecosystem, Sahu said.

By offering its standalone platform and Shopify plugin, the startup essentially wants to cater to both types of entrepreneurs and businesses — the ones that are not relying on a particular platform and the others that use Shopify as their backend.

Mason has raised a total of $7.5 million in a seed round led by Accel and Ideaspring Capital, with participation from Lightspeed India Partners as well as Mana VC, Gaingels, Core91 and VH Capital.

“In order to build a truly scalable outcome, the team is on the journey to create a self-serve platform wherein e-commerce brand owners could use it to create, communicate and grow,” said Subrata Mitra, Partner at Accel, in a prepared statement.

Manjita said that Mason will utilize the fresh funding to set up its marketing, sales, customer success and partnerships teams — to bring the product to more and more customers. The startup also plans to create better and more content for entrepreneurs to help them learn about solving challenges in their e-commerce journey.

Mason currently has around 40 people in its team, including close to 30 working toward product technology and design operations. A large part of its workforce is based out of Bengaluru, though it has its early go-to-market teams in Toronto and advisors in San Diego and New York. It is also setting up its customer success, early marketing and growth and partnerships teams in North America.

Accel backs startup offering ‘Amazon-grade’ commerce engine to online sellers around the world by Jagmeet Singh originally published on TechCrunch



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Report: Apple to launch 16" iPad in Q4 2023

Apple’s brand new M2 12.9-inch iPad Pro is the current screen size king from Cupertino’s tablet division but a new report from The Information suggests that we may see an even larger screen iPad next year. The new report suggests Apple is working on a 16-inch iPad Pro model with a mini-LED display which may launch in Q4 2023. The upcoming device will target creators such as graphic designers and artists who would have a larger canvas to work on their projects. The Information report also notes how a 16-inch iPad would literally blur the lines between laptops and tablets in Apple’s...



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OnePlus reveals the OxygenOS 13 beta rollout timeline

OnePlus already released a stable OxygenOS 13 update for the OnePlus 10 Pro and has several other models that are running beta versions in order to find and squash any bugs. Here is the official timeline for the beta releases, including ones that are already out. The OnePlus 9 and 9 Pro are already running the beta, as is the OnePlus 10R. Those updates arrived in September. Since then OnePlus has released yet more betas for the following models: 9RT, 9R, OnePlus 8, 8 Pro and 8T. Coming up next, a few more phones will get to join the beta trials before the end of this year: OnePlus...



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YouTube opens up certification program for health-related channels

YouTube announced today that it will certify channels of licensed health professionals like doctors, nurses, or therapists who produce health-related content. Last year, the company introduced a label noting that the info on the channel is from a certified healthcare professional. Plus, it showed videos from these approved channels in a new carousel called “From health sources” that shows up atop search results.

While these features were available to select institutions like educational institutions, public health departments, hospitals, and government entities at launch, the company is now expanding the program and inviting U.S-based health creators to apply for this program.

Image Credits: YouTube

YouTube follows guidelines set by the Council of Medical Specialty Societies, the National Academy of Medicine and the World Health Organization to build a framework around credible sources for health-related content on the platform. All institutions and health-related creators need to follow these rules while making videos on YouTube.

The streaming platform has set a bunch of requirements for creators applying for this certification: they should primarily have health content on the channel; they must have more than 2,000 watch hours of public videos in the last 12 months; and they must attest that they are a licensed doctor, nurse or mental health professional.

YouTube will review the channel against its guidelines and it will also check with authorities to verify that applicants have a valid medical license. Once the channels are approved, they will get a special label noting them as “a licensed healthcare professional” resource, and their videos will also surface on health content shelves on top of related search results. YouTube said that this covers search results in most conditions apart from rare diseases (it didn’t specify which ones).

The caveat is that if a creator makes a video that’s not directly related to healthcare, the channel still retains the label and the video might also show up on the health content shelf if the creator uses keywords related to a medical condition.

In a call with TechCrunch, Dr. Garth Graham, Global Head of YouTube Health, said that the onus of making health-related videos lies on the creator. However, the company doesn’t provide any toggle if they want to demark an unrelated video.

Notably, YouTube launched a program last month that surfaces personal stories from patients or their relatives in a separate panel when users search for ailments cancer, and mental health conditions like anxiety and depression. But there is a chance that a health creator’s personal story might show up in the health resources panel rather than the personal stories panel.

YouTube health app on mobile phone

Image Credits: YouTube

There is also a concern about certified health-related channels spreading misinformation. Dr. Graham insisted that the company uses a combination of processes (AI) and people (reviewers) to measure them against YouTube’s guidelines.

“If a channel that is eligible for these features receives a Community Guidelines strike or has content removed for violating our policies, they will lose their eligibility. Channels can reapply in 90 days if the Community Guidelines issues have been resolved. This is similar to how our YouTube Partner Program works, which many creators are familiar with,” he said.

The company also reviews these channels annually to ensure that it is following YouTube’s rules for health-related content and remove them from the program if necessary.

Apart from the U.S., YouTube is also opening up the application process for healthcare institutions and individuals in Germany. Users in that region will start seeing healthcare certification labels and the health content carousel early next year once the first set of channels is approved.

YouTube opens up certification program for health-related channels by Ivan Mehta originally published on TechCrunch



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Dispute between founders and board leaves Capiter in arrears to employees and creditors

Last month, Egyptian B2B e-commerce platform Capiter made headlines after founders Mahmoud Nouh and Ahmed Nouh were ousted by its board as CEO and COO. The reasons were unclear, as both parties didn’t publicly comment on the situation; however, from various local news outlets, they ranged from mismanagement of funds to failure to report to the board and work out a potential merger, as well as internal disagreements over management methods.

In a statement issued to TechCrunch last month, Capiter’s board said claims of theft of the company’s assets by the founders are untrue and it didn’t move to remove the founders due to suspicion of theft or fraud. “Rather, this course of action was undertaken after the founders abdicated their responsibilities, failed to enact Board-approved corporate actions, and began to actively subvert the abilities of the company to stabilize its financial and operational affairs. After that juncture, it became necessary to appoint an interim CEO (the company’s chief financial officer Majid El Ghazouli) to manage the operational and financial affairs of the company.”

When the news broke, the axed CEO Mahmoud Nouh denied the allegations when TechCrunch reached out and said he and his brother Ahmed didn’t receive official notice of their dismissal. But in an unexpected twist, the founders, in a statement to TechCrunch, are accusing the board of spreading “false and untrue allegations” that question their reputation. Last week, Nouh took to LinkedIn to describe his account of the whole drama.

Meanwhile, the statements received from Capiter’s board and founders involve a lot of finger-pointing, leaving Capiter’s employees more confused than they currently are about their current situation. Many of these employees, clueless about the company’s direction, are yet to receive their August salaries and severance packages. Some have expressed their displeasure on LinkedIn (you can find other posts here and here).

While about 50% of August salaries have been paid, a few employees who spoke with TechCrunch on the condition of anonymity said the board has yet to communicate any timeline or dates for outstanding salaries, leaving them stranded. “The Board told us they are following legal procedures to finalize whatever is going on before they pay us. Also, suppliers and creditors are calling some of us asking for their money, which should be the company’s responsibility, not ours,” one said, adding that many of them haven’t moved on to new opportunities, as they are yet to be officially released from their duties at Capiter.

Founders versus investors

Last September, Capiter raised $33 million in Series A funding to compete in the country’s growing B2B e-commerce and retail space. It was one of the largest of that stage, and things seemed to be going well with the company until it laid off multiple employees between June and July, citing global macroeconomic trends. But various sources say the company’s issues were more inward than outward, as they described Capiter as a workplace with poor management, no structure and a business with a high burn rate.

The company had planned to raise a follow-on round to address its struggles but met a challenging fundraising environment. What ensued after this led to the current spat between founders and investors.

According to sources, Capiter’s investors wanted to sell the company to Retailio, a similar player based in Saudi Arabia, but the founders refused; they wanted existing investors to inject more capital into Capiter. A source close to the company confirmed this to TechCrunch. “It is true that in the last nine months, the company has received inbound interest from multiple players in Egypt and neighboring countries because of the incredible business that Capiter built,” the person said. “During that same period, investors infused millions of dollars of capital in two tranches (over and above the Series A that was raised last year) based on the progress of these conversations and the traction of the business. Though the events of the last couple of weeks have disrupted these efforts, there are still active M&A discussions underway currently.”

The board claims that Capiter founders departed Egypt during these discussions around September 1. By doing so, they ceased to resolve the company’s operational and financial situation. They also argued that the founders blocked email access for key employees and restricted the viewing and transacting ability for important bank accounts. “These actions undermined efforts to stabilize the company, most notably its ability to negotiate with creditors, pay employees and realize a potential consolidation,” the board expressed in its statement.

The board said it funded Capiter with sufficient capital to pay August salaries and directed the founders to effect these payments. They claimed that the founders unilaterally and without approval redirected most of this capital to lower-priority creditors and the now blocked bank accounts. According to the board, any liabilities for outstanding salaries and employment benefits rest with the Nouh brothers and Capiter Egypt, where the board is composed solely of the two founders.

Yes, you read that right: The major investors which include Quona Capital and MSA Capital, say they hold board seats at Capiter Technologies Holding Ltd., the holding company initially based in Mauritius and now in Abu Dhabi. In contrast, Capiter Egypt has only two board members: the Nouh brothers. Thus, all of the liabilities currently under investigation sit entirely at Capiter Egypt, where Capiter Technologies Holding Ltd. doesn’t hold any managerial rights or signatory powers.

Now, here’s where it gets interesting. On September 5, Capiter’s board appointed new management, with El Ghazouli as interim CEO. The Nouh brothers, in their statement, said the board did not commence any official procedures or formality to dismiss them and strike their names off the official records of Capiter “to the best of their knowledge.” In response, the board claims that because the two founders are sole managers, signatories and legal representatives of Capiter Egypt, any efforts to effect a change of control must follow due process and could take up to 60 days, per the guidance of Egyptian legal counsel. The board said that the above-outlined legal procedural challenges have slowed the legalities of formally completing this process.

As Capiter’s management hangs in the balance, neither the company’s board nor its founders bear full responsibility for the salaries owed to employees and the money owed to creditors, which according to people familiar with the matter, ranges between $3 million and $5 million. Though the board’s jurisdiction argument seems sensible, it conveniently absolves them from liabilities. So it’s unclear whether that holds. In addition, it doesn’t help that the Nouh brothers claim that they cannot perform managerial duties, including paying employee salaries and settling creditors’ payments, because they were removed from their positions by the board.

The Capiter founders also noted that in the month preceding these events, they asked the board to agree to the company’s liquidation immediately as the proper legal way to protect the company’s employees and creditors — and also commit in writing to pay the company’s liabilities to its employees and creditors in the event of future liquidation should the shareholders wish to continue the company’s business in hopes for a prospective M&A deal.

“Instead of acting responsibly, they procrastinated and did not agree on our solutions, disregarding the company’s employees’ and creditors’ rights, and leaving them unpaid in the current crisis,” the founders said. “The new management did not disburse the remaining salaries nor negotiate the restructuring of creditors’ liabilities payments.”

The Nouh brothers argue that the proper closure of Capiter was a fundamental right the board didn’t afford them and that their unlawful dismissal was a means the board used to cover up their responsibilities of attending to the debts owed to creditors and employees. As a result, Nouh, in his LinkedIn post, has threatened to involve the limited partners of Capiter’s shareholders in the matter.

We call upon the shareholders’ LPs support to open an internal investigation to enable the founders to share their evidence with the LPs, and to help influence the shareholders to cover the company’s liabilities payments and debts (on which the shareholders signed their approval on) to creditors and employees, in order to promote responsible behavior toward the ecosystem. The founders believe that the boards’ actions are aimed to cover up the core issue, which is that the company remains indebted to its creditors. This situation has been very damaging to the company, its founders, its creditors and to the entire ecosystem.

Meanwhile, after stating that any liabilities for outstanding salaries and employment benefits rest with the Nouh brothers and Capiter Egypt, the board said that though its shareholders are under no financial or legal obligation to ensure the August salaries are paid, they’ll put “some effort” toward the endeavor.

“The board is working to find a legally and operationally viable avenue to pay the balance of August salaries, as expeditiously as possible, that does not undermine the financial and legal restructuring process nor subvert Egyptian law,” said the board in a statement. “Employees will be updated on the timing and methodology for this disbursement as soon as confirmed. As we understand the financial burden of this situation, the board is also exerting all the efforts to support employees in finding new roles and job opportunities and will spare no effort in realizing this.”

This is a developing story…

Dispute between founders and board leaves Capiter in arrears to employees and creditors by Tage Kene-Okafor originally published on TechCrunch



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Montblanc unveils Naruto Summit 3 watch

Back in June luxury brand Montblanc unveiled its Summit 3 smartwatch with the Snapdragon Wear 4100+ chipset, Google Wear OS 3.0 and a €1,250 price tag. We now get a Naruto edition of the same watch to commemorate the anime series’ 20-year anniversary. Montblanc Summit 3 Smartwatch x Naruto The Naruto Summit 3 smartwatch brings a redesigned casing with engravings around the buttons and the digital crown element. The watch leather band features an embossed Naruto symbols and a bright orange inside as well as orange stitching. You also get special Naruto watch faces. The rest of the...



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Wednesday, October 26, 2022

India fines Google $113 million for restricting third-party payments

Google was slapped with a $113 million fine in India for anti-competitive practices. The Competition Commission of India (CCI) stated the US company used its dominant position to force app developers to use its in-app payment system instead of allowing third-party companies. The regulatory noted that this platform is the main way for developers to monetize their work from in-app sales. A Google spokesperson said that the company is reviewing the decision and evaluating the next steps, as the order can be appealed in an Indian tribunal. The company was also mandated to adopt 8...



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The new iPad Pros and iPad (2022) hit store shelves today

Today the Apple iPad Pro (2022) (both 11” and 12.9”) and the new iPad (2022) hit store shelves in 28 countries. They are available through Apple.com, of course, as well as major retailers in those regions. The iPad Pro 11 (2022) starts at $800 for the Wi-Fi model (128GB) and $1,000 for the version with cellular connectivity. Storage options to up to 2TB if you have the budget for it. Note that Apple can take your old iPad and give you store credit for buying the new models. The Apple iPad Pro 11 and 12.9 (2022) are now in stores The larger iPad Pro 12.9 (2022) starts at...



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Trigo raises $100M to expand its Amazon-style cashier-free store technology

Amazon has become the pacemaker in commerce, and today a startup that’s been building technology to help retailers keep up with it in the world of physical stores is announcing some funding to expand its business. Trigo, an Israeli startup that builds technology for stores to operate cashier-free, “just walk out” experiences similar to those you might find in Amazon Go stores, has raised $100 million.

Trigo focuses on grocery shopping, and it already has a high profile list of grocery retailers on its books, including Tesco, the UK-based supermarket giant; Germany’s REWE; ALDI Nord in The Netherlands; Netto in Munich; Shufersal in Israel; and the Wakefern cooperative in the U.S.. The plan will be to use the funding to expand its engagement with these, and to add more to the roster, amid a strong slate of competition in the market. Others in the same category include Standard Cognition (last year valued at over $1 billion), Shopic, Caper, Zippin, and Grabango, to name a few.

It will also be doubling down on expanding its technology. Alongside its autonomous check-out system based on hardware and software, Trigo also provides inventory management and will soon be launching “StoreOS” to bring these together with other tools (analytics, marketing and more) to help physical retailers link up their brick-and-mortar stores better with their online operations, and — thanks to the popularity of e-commerce — what customers are generally expecting out of any shopping experience these days.

Singapore’s Temasek and 83North are co-leading this round, with new backer SAP and previous backers Hetz Ventures, Red Dot Capital Partners, Vertex Ventures, Viola, and REWE also participating.

The startup is not disclosing valuation, but according to PitchBook its last valuation, in 2020, was in the region of $208 million. This latest round brings the total raised to almost $300 million.

Computer vision, machine learning and other innovations in artificial intelligence are being put to use in earnest in autonomous systems across a range of industries  these days, and supermarkets have been one of the more interesting applications. Faced with an onslaught of offerings to buy groceries online and have them delivered to one’s home in ever-shorter turnaround times, retailers’ in-store experiences have largely remained in stasis.

In-store, however, also represents a large amount of inefficient overhead due to real estate and building costs, the rotation of products, theft and the cost of maintaining a staff to serve customers. The argument for bringing autonomous systems into the grocery store is not one of the technology for technology’s sake, but that it will help reduce costs and losses in all of these areas, while speeding up the experience for customers usually in a hurry to do something else.

Trigo’s self-check-out solution, called “EasyOut,” is based around a series of overhead cameras, shelf sensors and algorithms that work with “digital twins” of stores to operate cashier-free experiences.

Some believe that this is a costly approach, both in terms of initial installation and maintenance, arguing that other approaches, such as systems based on sensors that sit on shopping carts themselves, is the better approach.

“Smart counters and smart carts have their place, but full-store frictionless checkout based on AI-powered cameras and sensors — where the costs of the hardware are decreasing over time — is superior in both the experience it provides shoppers and for the efficiencies and tools it enables retailers,” CEO and co-founder Michael Gabay said in an email to TechCrunch. One of the issues is that carts don’t account for shoppers who are only buying a couple of hand-held items, he said. “Frictionless checkout makes shopping seamless for everyone, regardless of the size of their basket or how they plan to shop. If you have a full shopping cart you don’t want to wait at the cashier or scan all of those items at self checkout, you just want to walk out regardless of the size of your shop.”

He also believes that the “digital twin” approach that Trigo uses, which mirrors the store in real time, is more accurate and can be repurposed for more than just check-out, such as predictive inventory management. “Smart carts and similar technologies don’t allow for the full digitization of the store, so they are limited solutions when compared with the full system,” he said.

Gabay claimed that even in the current market climate — the bigger issue with stores and its shoppers is inflation and people worried about prices of goods, not how long it takes to buy them — has not really dampened conversations with customers. “Especially in periods of high inflation, rising prices, and supply chain disruptions, the value of managing the inventory and procurement is huge,” he said. The company does not disclose how much it costs to, say, equip an average supermarket with its technology, but it says that typically they get return on the investment within 18 months. “Tech-enabled cost savings accumulate over time and boost grocery retailers’ margins,” he said.

One argument for Trigo is that its tech can be used for all shopping, no matter the cart size, its focus right now, Gabay said, are large format supermarkets. To date, it has opened stores of between 3,000 square feet and 5,000 square feet — “on-the-go” type stores, Gabay said — but “we are now working on larger formats, including more than 10,000 square feet stores.”

While the grocery sector will remain the company’s focus precisely because of its specific inefficiencies, the longer-term plan is to expand to other categories of retail such as pharmacies and quick-service restaurants. “But we see huge potential to retrofit thousands of existing grocery stores worldwide,” Gabay said. “This is accelerating also as grocers increasingly connect their e-commerce shops to their physical stores.”

This is precisely where SAP is coming into the picture. It’s described as a strategic backer in this round: it works with its own long list of retailer customers, and the plan is to help integrate Trigo into those systems.

“Trigo’s superior computer vision technology built the infrastructure for grab-and-go shopping and laid the foundation for additional in-store scenarios of the future,” said Joern Keller, EVP and head of SAP S/4HANA, said in a statement. “As a leading provider of enterprise software for the retail industry, SAP is delighted to join as a strategic investor to Trigo to support the development of the StoreOS autonomous supermarket operating system. Their solutions will complement SAP’s cloud solutions for retail, integrating seamlessly with SAP S/4HANA and pave the way towards building an intelligent store.”

Trigo raises $100M to expand its Amazon-style cashier-free store technology by Ingrid Lunden originally published on TechCrunch



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Sony LinkBuds UC debut, all premium earbuds gain multipoint support

Sony announced a new pair of LinkBuds wireless earphones earlier today with Microsoft Teams certification. These are essentially the same earbuds that launched earlier this year but with a bundled USB receiver that can be plugged into a laptop and used to assign Teams commands and gestures on the earbuds all from the Sony Headphones Connect app. Sony LinkBuds UC Sony says you can receive calls, mute and unmute as well as use the raise hand feature during Teams meetings directly from the buds. Sony LinkBuds UC are priced at $249.99 which is $70 more than the regular LinkBuds model...



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LatticeFlow raises $12M to eliminate computer vision blind spots

LatticeFlow, a startup that was spun out of Zurich’s ETH in 2020, helps machine learning teams improve their AI vision models by automatically diagnosing issues and improving both the data and the models themselves. The company today announced that it has raised a $12 million Series A funding round led by Atlantic Bridge and OpenOcean, with participation from FPV Ventures. Existing investors btov Partners and Global Founders Capital, which led the company’s $2.8 million seed round last year, also participated in this round.

As LatticeFlow co-founder and CEO Petar Tsankov told me, the company currently has more than 10 customers in both Europe and the U.S., including a number of large enterprises like Siemens and organizations like the Swiss Federal Railways, and is currently running pilots with quite a few more. It’s this customer demand that led LatticeFlow to raise at this point.

“I was in the States and I met with some investors in Palo Alto, Tsankov explained. “They saw the bottleneck that we have with onboarding customers. We literally had machine learning engineers supporting customers and that’s not how you should run the company. And they said: ‘OK, take $12 million, bring these people in and expand.’ That was great timing for sure because when we talked to other investors, we did see that the market has changed.”

As Tsankov and his co-founder CTO Pavol Bielik noted, most enterprises today have a hard time bringing their models into production and then, when they do, they often realize that they don’t perform as well as they expected. The promise of LatticeFlow is that it can auto-diagnose the data and models to find potential blind spots. In its work with a major medical company, its tools to analyze their datasets and models quickly found more than half a dozen critical blind spots in their state-of-the-art production models, for example.

The team noted that it’s not enough to only look at the training data and ensure that there is a diverse set of images — in the case of the vision models that LatticeFlow specializes in — but also examine the models.

LatticeFlow founding team

LatticeFlow founding team (from left to right): Prof. Andreas Krause (scientific advisor), Dr. Petar Tsankov (CEO), Dr. Pavol Bielik (CTO) and Prof. Martin Vechev (scientific advisor). Image Credits: LatticeFlow

If you only look at the data — and this is a fundamental differentiator for LatticeFlow because we not only find the standard data issues like labeling issues or poor-quality samples, but also model blind spots, which are the scenarios where the models are failing,” Tsankov explained. “Once the model is ready, we can take it, find various data model issues and help companies fix it.”

He noted, for example, that models will often find hidden correlations that may confuse the model and skew the results. In working with an insurance customer, for example, who used an ML model to automatically detect dents, scratches and other damage in images of cars, the model would often label an image with a finger in it as a scratch. Why? Because in the training set, customers would often take a close-up picture with a scratch and point at it with their finger. Unsurprisingly, the model would then correlate “finger” with “scratch,” even when there was no scratch on the car. Those are issues, the LatticeFlow teams argues, that go beyond creating better labels and need a service that can look at both the model and the training data.

LatticeFlow uncovers a bias in data for training car damage inspection AI models. Because people often point at scratches, this causes models to learn that fingers indicate damage (a spurious feature). This issue is fixed with a custom augmentation that removes fingers from all images. Image Credits: LatticeFlow

LatticeFlow itself, it is worth noting, isn’t in the training business. The service works with pre-trained models. For now, it also focuses on offering its service as an on-prem tool, though it may offer a fully managed service in the future, too, as it uses the new funding to hire aggressively, both to better service its existing customers and to build out its product portfolio.

“The painful truth is that today, most large-scale AI model deployments simply are not functioning reliably in the real world,” said Sunir Kapoor, operating partner at Atlantic Bridge. “This is largely due to the absence of tools that help engineers efficiently resolve critical AI data and model errors. But, this is also why the Atlantic Bridge team so unambiguously reached the decision to invest in LatticeFlow. We believe that the company is poised for tremendous growth, since it is currently the only company that auto-diagnoses and fixes AI data and model defects at scale.”

LatticeFlow raises $12M to eliminate computer vision blind spots by Frederic Lardinois originally published on TechCrunch



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Flush with Series A funding, Daye unwraps the big gynae health mission

Talking to Valentina Milanova, the still just 28-year-old founder of U.K. femtech Daye, is best described as an exhilarating experience. During our interview, she talks in and around her topic — building a startup supporting women’s sexual and reproductive health — non-stop for the best part of an hour, barely pausing for breath and without needing to be prompted to unpack the detail (although an engaged listener will be forced to interject with exclamations and follow-on questions as she lays out her sharp takes) — dispensing, at times, part-fascinating, part-horrifying insights from the coal-face of a field that’s suffered from a chronic lack of research and innovation for far too long.

The thrill comes in knowing she’s intent on being the change — and bringing positive change — to gynaecological health by working with clinicians to do the research and build out a platform that’s designed to open up an overlooked and neglected ‘Pandora’s Box’ of intimate female health issues and put women in the driving seat over choices affecting their bodies and lives.

Daye’s first product — a CBD-infused cramp-fighting tampon, which launched back in 2019 — was just the start (although the startup has built up a user-base of some 60,000 subscribers thus far for that direct-to-consumer play, selling “fully sustainable” organic tampons which are also proudly touted as produced to “medical device standards” and feature eco innovations like a flushable, biodegradable wrapper and a non-plastic (sugarcane) applicator); Milanova has always had a wider “gynae” health mission in mind for Daye and is now rolling out the next pieces of the plan with the launch of a tampon-based at-home vaginal microbiome screening kit that it’s billing as a “world first”.

The at-home testing experience is more convenient, private and less intrusive for women than the traditional option of going to see their doctor or attending a dedicated sexual health clinic where a health worker would need to take a swab. Instead, they just insert a tampon into their vagina and remove it. The test tampon then goes in the specimen bag provided — and they post it back to Daye’s lab for analysis, with their results delivered back digitally. And of course they don’t just get a bunch of raw medical data; the product mission is to offer an informative, accessible informational experience, with analysis of the screening data presented in language (and with graphics) that make it easy for anyone to understand.

The analysis comprises a breakdown of certain good and bad bacteria that were detected (or not detected) in the user’s sample, along with explanations and recommendations for how they might want to act on the information — such as downloading a PDF to take with them to a doctor; or by the platform pointing them to where they can locate a local sexual health clinic if an analysis suggests the user should get checked for infections.

Daye vaginal microbiome screening kit

Image credits: Daye

“This was actually always part of the original vision for Daye. From the earliest pitch decks I had ever created. The intention for us was always to deliver on a number of different areas of gynaecological health — not just changing the tampon so it serves people better and so it delivers pain relief. We always saw tampons as a potential tool for bridging the many gaps that exist in gynaecological health today. So tampons can be used to deliver all sorts of medications to the vaginal canal and tampons can also be used to really effectively screen vaginal health for a number of different diseases and infections,” Milanova tells TechCrunch.

“This isn’t a novel scientific discovery — it’s existing scientific knowledge that we’re building upon. Since the 1990s, when researchers from Westminster University first pioneered the method of menstrual tampon screening, we’ve known that tampons have greater levels of sensitivity and specificity, or diagnostic capacity, compared to vaginal swabs and cervical swabs and urinary swabs for the detection of vaginal infections and STIs [sexual transmitted infections]. So what we’re doing now with the introduction of the gynaecological health screen is we’re hoping to democratize access to insightful gynaecological health information that is not typically available through other providers or through the NHS [the UK’s National Health Service].”

Daye’s first vaginal microbiome screening tests are focused on identifying two pathogens: mycoplasma and ureaplasma — which Milanova says are typically asymptomatic but associated with a negative impact on the reproductive function — putting carriers at a higher risk of miscarriage, pre-term labor or ectopic pregnancy.

The vaginal microbiome screening test could therefore be of particular interest (initially) to women who are looking for explanations for fertility issues, though she also points to wider utility, noting: “The health of the vaginal microbiome in general not only has repercussions for your fertility, it also has an implication on your risk of contracting an STI and your risk of contracting a vaginal infection. And again this isn’t novel scientific discovery that we have made — we’re largely building on top of existing scientific knowledge.”

Daye is also planning to introduce more types of tests as it continues to develop the screening product — including screening for STIs. It’s also currently conducting research in conjunction with Liverpool Women’s Hospital into pathogens with suspected links to certain conditions that can affect women (or people assigned female at birth), like polycystic ovary syndrome (PCOS) and endometriosis, with the aim of further expanding the utility of the screening test by (it hopes) helping to verify those links.

In addition to launching the vaginal microbiome screening kit — which will be offered to users in the UK in the coming days — Daye is busy building out a gynaecological health platform that will do more than just distribute individual screening results. The idea is to offer a place where women can get validated, accessible information about the full spectrum of gynaecological health — along with expert support and guidance to help them access appropriate treatments (or make helpful lifestyle changes) for any specific issues identified.

She explains that Daye wants this platform to arm users with accessible information and access to diagnostic and decision-support services — such as by offering digests on the latest scientific research; by digitizing information on specific conditions, such as PCOS and endometriosis; and by offering support with wider gynaecological choices — such as, in the case of another forthcoming product, by offering a tool to help women pick a contraception method that’s best suited for their health and lifestyle. 

“[With the vaginal microbiome screening] we don’t just detect a pathogen and slap it on the screen of a patient and let them figure out. A big part of what we aim to do… is really make it super easy for people to understand what gardnerella vaginalis means or what mycoplasma hominis means on a very practical level — so what does this mean for your diet; what you should be supplementing with; what materials you should be using in your underwear… We want to make it very digestible [for users],” she explains, noting that the platform will provide all this general information to users free of charge — i.e. regardless of whether they pay for the screening kit. (Though only the latter can give a user a snapshot of the bacterial balance inside their own vagina, of course.)

Daye’s forthcoming contraception-support service (which Milanova says will be launching in the UK before the end of the year; along with PCOS and endometriosis diagnostic products) isn’t linked to the microbiome screening product per se — but rather relies upon a decision-tree structure, ingesting responses provided by the user taking a detailed questionnaire about their health and contraception needs. But in both cases Daye’s technology is acting as a diagnostic aid for its in-house clinicians or pharmacists — who review suggestions (such as for contraception or the screening analysis) and confirm the recommendations that are sent to the user, so there’s always (for now) a qualified “human in the loop”, per Milanova. 

The user can then choose — for example — to get the recommended contraception prescribed and delivered to their door by Daye for a fee (at least for methods of contraception that don’t require fitting by a doctor). Or, if a screening analysis indicates they have a bacterial imbalance, they could choose to buy probiotics from Daye, nudged by a suggestion that supplementation can help boost the balance of good bacteria in their vagina. But the diagnosis/recommendations themselves are free — so its business model here is taking a quasi freemium approach.

Series A support for a gynae health platform

“One of the values we have as an organization is we don’t think you should need a medical degree in order to understand the workings of your body — and we want to be able to enable access to digestible gynaecological health information, which is currently quite hard to get a-hold of,” says Milanova, fleshing out the purpose behind the platform. “We know the majority of our community will not be able to sit down and read a bunch of research papers. Not just because they’re written in a language that’s sometimes hard to understand but also because they’re often behind paywalls so you need to pay for access to these research papers. So we do that and then we synthesize the information for our community.”

“The vision for why we’re doing [all this] is to enable every patient to have access to one, comprehensive gynaecological health platform that enables them to look after every component of their gynaecological health — from their menstrual health through to menopause and beyond; so covering vaginal health, hormonal health and really enabling people to understand their health record and understand their health profile covering those different areas,” she adds.

Today, Daye is announcing a £10 million (~$11.5M) Series A round — which includes investment from London-based Hambro Perks, global VC firm MassMutual Ventures and Canadian VC Cross Border Impact Ventures — and brings its total raised to £19M (or just under $22M) to date.

As well as funding the launch of the vaginal microbiome screening kit, and fuelling its roll out of the wider gynae health support platform, the Series A funding will be used for a phased expansion of Daye’s products into the US market, per Milanova. “The naked tampon [i.e. the tampon that does not have any CBD oil infused in it] and the probiotics we’ll make available in the US right now,” she notes, adding: “Then we’re hoping early next year to be able to introduce the platform as part of a bigger effort for us to launch into the US.”

Daye is also hoping to use the funding to explore branching its business model by diversifying its core direct-to-consumer (D2C) retail business.

“One thing that we’re really keen to do with this round of funding is increase B2B sales so that workplaces can cover access to some of the services that we provide — and this is partially us adjusting our business model in light of the cost of living crisis which has really affected consumer trust and confidence,” she says, pointing to “a bigger trend” it was noticing even before the cost of living crisis — “of women demanding access to free period care services as well as free gynaecological health services from their employer” — as being something it’s hoping it can tap into by selling services direct to employers to provide its stuff free to their staff as a pro-female health perk. 

“We believe there’s a role that we can play in improving access to better gynaecological health for working women,” she suggests — while emphasizing that this is not a pivot and D2C will “always be a central part of what we do because we believe in personal agency over your health record and we want to give every person the tools that they need to look after their health”.

In terms of positioning, Daye could be described as a sort of ‘anti-Goop’, given its science-grounded, research referencing approach and a keen embrace of regulatory oversight — which contrasts with Goop, the much mocked “wellness and lifestyle” publishing-plus-retail brand founded by the actress Gwyneth Paltrow back in 2008, selling a clickbaity confection of products and practices — from jade “yoni” eggs and vaginal steaming to bottled “psychic vampire repellant” (yes, really) and that infamous scented candle with the eye-catching name: “This smells like my vagina”. (Actually the Goop candle is infused with a mix of “geranium, citrusy bergamot, and cedar absolutes juxtaposed with damask rose and ambrette seed”, per reports of the label, so smells nothing at all like an actual vagina then.)

Daye is deliberately trying to draw women in the other direction; away from evidence-free ‘new age-y’ vibes and snake oil potions — and toward quality-validated products and the best current science to support their gynae health.

Hence its tampons being voluntarily produced to “medical grade standards” — which is absolutely not the norm for femcare products. And also why, in general search results, the link to Daye’s website bears a prominent promise of products “rooted in science”, with the line “inspired by female intuition” relegated to a secondary consideration (behind the science). Subtext: ‘You won’t find any goop here.’

Yes, Daye does sell a probiotic supplement which it suggests for boosting good bacteria in your vaginal microbiome — which is not a million miles from stuff you can find for sale on Goop (e.g. this “gut microbiome superpower”) — and there are questions over whether taking supplements is the best way to boost microbiome health (vs eating a balanced, high fiber diet involving lots of fermented foods, say). But A) Daye does also make such dietary recommendations; and, B), where its ProViotics product is concerned, it absolutely shows its workings; linking to a research paper to support claims on its website that the “cold-pressed lactobacilli” — “extracted from the snowdrop flower, and grown in organic carrot juice” — can survive “in the acidic environments of both the gut and the vagina” (i.e. rather than being rendered dead on contact with the user’s fluids, as can happen with some useless probiotic products); and also that, as part of a daily “self-care” routine, it “can lead to enhanced energy levels”, as it carefully puts it.

Its website also quotes a professor of pharmaceutics at UCL, Simon Gaisford, affirming that “certain good bacteria can contribute to the overall health of the vaginal microbiome”; and offering the further claim for its ProViotics product that it was “developed specifically to increase the ratio of good bacteria in the vaginal canal, strengthening the overall health of the vaginal microbiome”. 

So Daye is being careful to back up its product recommendations with relevant scientific expertise (plus appropriate qualifications), not a drizzle of celebrity gloss. 

Daye vaginal microbiome screening kit

Image credits: Daye

Expanding on its overall positioning and approach, Milanova reiterates: “Again, this has to do with our intention to democratize access to what is otherwise really complex information while also enabling access to better gynaecological care. We often think of gynaecologists as specialists because they specialist in female health but that’s a misnomer because female health is so broad. What we should instead have is endo specialists and contraception specialists and menopause specialists and PCOS specialists and vaginal infection specialists. But in the UK you don’t even get a gynaecologist to do your pap smear or to give you contraception. It’s your GP, it’s your general practitioner. And there’s only that much knowledge that they have on contraception — or on vaginal infections. Because they don’t specialize in this and it’s also not taught in medical schools. Contraception prescriptions are not taught in medical schools. Or vaginal infections are considered this mundane issue and as a result the way that we treat vaginal infections is also quite flawed because we over-rely on anti-fungal and antibiotic treatments which actually place women at a higher risk of recurrent infections as they disrupt your lactobacilli in your vaginal microbiome.”

During our chat, she also goes off — with only the mildest of prompting — about the evils of scented feminine products and douches, eviscerating the cynicism of stinky stuff that relies upon generating sales by encouraging women to think their bits smell bad. The irony here is that perfumed feminine care products lead to actual gynae health problems because they can trigger conditions like thrush (yeast overgrowth) in the vagina or BV (also caused by overgrowth of the wrong kind of bacteria in the vagina) — which may in turn lead to unpleasant (and smelly!) vaginal discharge and make women more vulnerable to catching STIs… So it’s a truly vicious cycle women are being sold by all-too-many mainstream ‘femcare’ brands.

Horrifyingly, perfumed tampons are actually a real thing that exists. But you won’t find Daye selling anything so drastically anti-woman. (And, in a direct swipe at Goop, Milanova says that as part of the launch of the vaginal microbiome screening kit it will be offering a limited edition “Your Vagina Smells Fine” candle… So touché Paltrow.)

“Don’t get me started on the things that are supposed designed to make your vagina smell better,” she adds. “Your vagina smells fine. Everyone’s vagina smells fine… This whole feminine washes and douches industry, it has been shown to decrease your vaginal health. In the US, for example, about 30% of the tampon market is scented tampons. So even your used tampon has to smell good, apparently! But vaginal douching, vaginal washing, any scented douches and period care items they disrupt your vaginal microbiome and they leave you prone to greater risk of vaginal infections — including STIs.”

Funding squeeze on women’s health innovation

Instead of wasting money on mindless marketing add-ons that actively harm women’s health, Milanova says Daye is funnelling funding and revenue into R&D and genuine innovation: Not ‘stinking and pinking’ feminine care products but trying to close the research gap affecting gynae health. And producing more sustainable femcare products — which is important given how much environmental harm and polluting plastic waste is generated as a result of mainstream period care products — that also raise the bar on convenience, such as with features like its tampon’s biodegradable, flushable wrappers.

Daye sells bamboo pads, too (bamboo is considered more environmentally friendly than cotton as it’s quick growing and requires fewer resources to produce) — and plans to add period pants to its product range — so it’s not going all in on tampons to the exclusion of other options, either. On this, Milanova says it’s not Daye’s place to dictate women’s period care choices but rather to offer better options.

In further product developments, she says it’s working on a flushable tampon applicator that’s being designed to biodegrade in water like the tampon wrappers to further push the bar on convenience and sustainability. And also mentions another bit of work-in-progress in its R&D labs: A menstrual cup that can double as a diaphragm — so one part period care, one part contraception… Truly innovative stuff!

You really have to wonder what the feminine care industry (and the environment) would look like had research into women’s health — and funding for female health issues (not to mention female-led startups) — not been so drastically neglected for decades.

As Milanova points out, the underlying research into using tampons to gather diagnostic samples from the vaginal canal actually dates back to the 1990s — when researchers at a UK university ran a study with sex workers using the method. So why wasn’t anything done with the insight that tampons could double as women’s health screening devices before now, we ask? None of the researchers she put the very same question knew the answer is her response.

But lack of funding for women’s health — and an associated lack of belief there’s a large enough market for products solely addressing women — is the likely reason. After all, Milanova points out that consumer goods giant Proctor & Gamble toyed with developing a pain-relieving tampon all the way back in the 1970s before abandoning the project as too niche. “There’s many examples of gynaecological health innovation that doesn’t make it through the cycles of innovation as quickly as it could — and a big part of that is the lack of access to funding,” she suggests, pointing out that just 2.5% of all public funding in the UK goes to female health, while some 35% of UK women have a chronic gynaecological health condition. So it’s a case of mind the massive ‘innovation stopping’ gap!

“Daye has had multiple moments throughout its journey where we could have been one of those ‘failure stories’ — not failure stories but you had a great idea but you didn’t manage to bring it to market because access to funding is so incredibly hard,” she continues. “And I think that that access to funding is so hard because people still fundamentally feel deeply uncomfortable with the subject that we’re covering — and it’s both men and women that feel super uncomfortable when we talk about vaginal health or the vaginal canal… I can’t describe why screening through tampons is better without mentioning the word vagina and mentioning the word tampon but these words are still perceived as dirty words, as stigmatized words. And I can see how — whenever we pitch — people just feel uncomfortable. They look to the floor. They avoid eye contact.”

Including, Milanova recounts, one of the employers Daye was invited to recently to give a “lunch and learn” presentation about the business and its gynaecological health mission, as part of its B2B outreach — only to receive feedback afterwards that its “fantastically pro-women” presentation “didn’t take into account how the men in the room would feel — and the men in the room felt really uncomfortable by the frequent mention of the word vagina”…

Yes, really. Daye was told not to scare the men with the word “vagina”. In 2022.

The only word for that situation is an expletive.

She also talks with animation about how “gruelling” a process it was for Daye to raise the Series A — arguing there’s a “toxic narrative” in play that continues to work against under-invested founders by encouraging them to think they’re failing (and persuade them to throw in the towel) if they haven’t landed an over-subscribed funding round in a few short weeks.

In reality it’s the VC industry that’s failing these founders — and failing half the population by ensuring women’s ongoing exposure to toxic products that inexorably bubble up to fill the innovation vacuum. Much like conspiracy theories and fake news rush in to plug holes in the public infosphere of the Internet.

“[Raising funding] is something we’ve really struggled with at Daye,” she tells TechCrunch. “We didn’t have the dream fund raise of, you know, ‘it took us two weeks to close everything, it was super competitive and we had offer after offer that we rejected’. That wasn’t the experience that we had and it’s not the experience that most gynaecological health companies have when they fundraise. We have over 418 funds on our investor tracker — so those are funds that we have emailed, pitched to, spent time in due diligence with — and the fundraising process that [CEO] Lisa [Rodwell] and I went through was gruelling. It was just an average of 40 hours per week, every day since the beginning of January — which is when we started fundraising — to the end of August, when we closed our fund-raising process.

“And I felt so much shame and guilt as a founder that I didn’t manage to have this [dream fund raising experience]. Because you must have read, you know, ‘the Sequoia guide to how to close your Series A in two weeks’ or [advice such as] ‘if you’ve spoken to more than 40 funds then you’re a failure’. So I wanted to make a point when we were announcing this fundraise that it wasn’t easy for us — and I don’t think it’s easy for most gynaecological health companies — and that’s okay: It doesn’t matter how many nos you get, you get one yes. Or two yeses in order to close your round. Because we have this toxic [fundraising culture] which fits men great because as a male founder there’s plenty of studies that show the questions that you get are different and the due diligence that you go through is much lighter… So I really think we should change the narrative.”

“You’re not a failure as a company if you don’t close a round within two weeks with, you know, only top tier investors,” she finishes, pointing — triumphant — to the fruits of this gruelling toil. “Lisa and I allowed ourselves to stop thinking in this way — to stop seeing ourselves as failures because we didn’t raise in this [hyper-idealized] way… That’s how we able to find firms that we really connected with, who really understand the product. So the three investors that are now leading the round — they understand what we’re building in an incredible amount of detail — and I think that sets the relationship up for success from the start.”

Flush with Series A funding, Daye unwraps the big gynae health mission by Natasha Lomas originally published on TechCrunch



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